Common Questions
Q: Where do I pick up the cookies?
A: Pick up address is near 135th and Blackbob in Olathe, KS. I am a home baker, so exact address will not be provided prior to invoicing for safety purposes. PLEASE CHECK INVOICE BUSINESS INFORMATION FOR FULL PICK UP ADDRESS.
Q: How do I place an order?
A: Filling out the order request form does NOT book your order. Once details are discussed and agreed upon, an invoice will be sent from fountaincitysweets.com to the email you provided. You will then follow the included link to complete payment. Cookies must be paid in full to book your order. I will hold the request for 48 hours from the time I send the invoice. After that time, if payment is not received, I will open that date to the next request. CHECK INVOICE BUSINESS INFORMATION FOR FULL PICK UP ADDRESS.
Q: How much do cookies cost?
A: Custom cookies start at $55/doz. Prices vary based on design and intricacy. There is a minimum of 2 dozen cookies per theme. Half dozen themed sets are also available for gifting, taste testing, or just because!
Q: How much notice do I need to give for ordering cookies?
A: I only take orders up to 3 months in advance. (For example, ordering for March will open December 1st) Custom cookies take planning and time to make. Please place order requests at least 14 days prior to the pick up date. Cookies orders placed within 10 days of the event will be subject to a 25% fee, if I'm available to take the order.
Q: Can I place a cookie order if I do not know my theme yet?
A: Unfortunately, no. Some orders are more intricate than others and I cannot guarantee the time needed for complex orders if I do not know the theme in advance. Cookie orders must also be paid in full to book. Without a good idea of theme, I cannot provide an accurate quote. Once an order is placed, if you need to make changes to your order details, please notify me as soon as possible. An increase in quantity or complexity is dependent on my availability. I require final theme decisions no less than 25 days prior to pick up date. This allows me time to plan, design, and order specific cookie cutters and/or supplies needed for the order. Significant changes to order details may incur additional fees and must be paid 25 days prior to pick up date.
Q: Do you offer gluten-free or nut-free cookie options?
A: At this time, I do not. However, if you have a nut allergy, I encourage you to talk to me about this. The almond extract I use has a manufacture label stating it is "nut allergen free." Cookies are processed in a home kitchen that may contain allergens including, but not limited to wheat, dairy, eggs, and nuts.
Q: Do you ship or deliver cookies?
A: Not at this time.
Q: When is payment due?
A: Payment is due at the time of invoicing. Cookies must be paid in full to book your order. I will hold the request for 48 hours from the time I send the invoice. After that time, if payment is not received, I will open that date to the next request. Once an order is placed, if you need to make changes to your order details, please notify me as soon as possible. Significant changes to order details may incur additional fees and must be paid 25 days prior to pick up date.
Q: How do cookie pick-ups work?
A: Pick up address is near 135th and Blackbob in Olathe, KS. Exact address is on the invoice and will not be provided prior to invoicing for safety purposes. All cookie pick ups are "no contact porch pick ups." This is to ensure the safety of both parties. Cookies will be set on the porch bench or table with a large "COOKIES" sign near them. I ask all customers to be respectful of anyone else picking up cookies at the same time. Please only touch the cookie box with your name on it and practice social distancing if someone else is picking up the same time as you. I cannot watch over the cookies 100% of the time during the pick up window, however, I usually have my door open to keep an eye out. I also have a Ring doorbell and get notified when people are at the door. So far, I have had no problems with cookies being picked up by the wrong person.
CHECK INVOICE BUSINESS INFORMATION FOR FULL PICK UP ADDRESS. spacespace space
CHECK INVOICE BUSINESS INFORMATION FOR FULL PICK UP ADDRESS. spacespace space
Q: How do I store the cookies?
A: Cookies can stay fresh at room temperature in their heat sealed cellophane bags up to two weeks. Cookies may be frozen for up to 3 months or in a deep freeze up to 6 months. It is recommended to keep them in their packaging and in box or another container to preserve freshness. Allow the cookies to thaw completely before opening to prevent them from drying out or icing to bleed. If cookies have been unpackaged and are left over from an event, you can still freeze them. Place in an airtight container with parchment between layers. Store up to 3 months and allow to thaw completely before opening the container.
Q: What is the cancellation policy?
A: I will provide a full refund if order is cancelled 1 month or more in advance. If cancelled 2 weeks before the scheduled pick up date, I will offer a 75% refund. (25% cancellation fee) If cancelled less than 2 weeks before the pick up date, I will offer no refund. No refund once cookies have been provided to the customer. A full refund will be provided if the order is cancelled due to extenuating circumstances.
Q: Are there limitations to designs?
A:There are some limitations to what I can do when it comes to designs. If you request something I do not feel I have the ability to accomplish well, we can discuss alternative design options. I do not do character cookies or certain logos (ie universities or professional sports teams) at this time, however, I will do a nod to those themes. Please contact me and we can discuss in further detail.
Q: How are designs created?
A: I create my designs based on elements requested by the customer, event invitations and mood boards, as well as from nature, home décor, and my environment. My cookies are designed uniquely for my customers. While I may draw inspiration from other cookies, I will never replicate another artist's designs.
