Fountain City Sweets – Refund & Returns Policy

Shipping – General

Cookies are available for shipping from Olathe, KS to anywhere in the US. Cookies are shipped through USPS/UPS and Domestic/Ground shipments can be in transit anywhere between 2-5 business days.

Each order is very carefully packaged. Cookies are individually heat sealed for freshness and cushioned in a bakery box and placed in another box with extra padding for protection. Once your cookies arrive, please keep them in the individual cello bags in a cool dry place at room temperature until serving day.

Shipping Costs

“Shipping” is postage and tracking. “Handling” covers packaging materials and the time it takes to package.

Delivery Terms

****Please be aware that there is a risk to having your cookies shipped through the mail. Delivery services do not guarantee delivery date or insure against breakage or damages. Though the possibility is slim, the box could arrive late, cookies may endure breakage/damages, or the box could be lost in transit. Fountain City Sweets will not be responsible for lost, late, stolen, or damaged packages. Please keep the possibility of breakage into consideration when deciding how many cookies to order.

Refunds

Fountain City Sweets makes every effort to accommodate customer requests, but because our products are made to order and require several days to complete, we cannot guarantee any order change or cancellation requests. Please contact Fountain City Sweets immediately if you need to change or cancel an order, and we will try to accommodate you. Due to the nature of our products however, please be aware that our default policy is that all sales are final.